Last updated: February 26, 2026
At Palms Barber Supply, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please review our return and refund policy below.
30-Day Return Window
We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:
- Item must be in its original, unopened packaging
- Item must be in unused, sellable condition
- Item must include all original accessories, manuals, and documentation
- A valid Return Merchandise Authorization (RMA) number must be obtained before returning any item
Any package received without an RMA number will be refused and returned to the sender at the customer's expense.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items once they have been opened or used:
- Clipper and trimmer blades
- Shaver foils and cutters
- Straight razors and razor blades
- Combs and brushes
- Guards and guide combs (once removed from packaging)
- Liquids, sprays, creams, and chemicals (hair products, disinfectants, lubricants, etc.)
- Neck strips and disposable supplies
- Gift cards
Exception: If any of these items arrive with a verifiable manufacturer's defect, we will accept a return or exchange. Please contact us with photos of the defect within 48 hours of receipt.
Defective or Damaged Items
If you receive a defective product, please contact us within 30 days of delivery at info@palmsbarber.com. We will arrange for a replacement or full refund, including return shipping costs. Please include:
- Your order number
- A description of the defect
- Photos or video showing the issue
For defective items reported after 30 days, please refer to the manufacturer's warranty. Contact us if you need help locating warranty information for your product — we're happy to assist.
Items Damaged During Shipping
If your order arrives damaged due to shipping, please contact us within 48 hours of receipt at info@palmsbarber.com. Please keep all original packaging and take photos of the damage — this documentation is required to file a claim with the shipping carrier.
Wrong Item Received
If you receive the wrong item, please contact us immediately. We will ship the correct item at no additional cost and provide a prepaid return label for the incorrect item.
Restocking Fee
Returns on items ordered in error (i.e., you changed your mind or ordered the wrong product) that are otherwise in eligible condition are subject to a 15% restocking fee. Return shipping is the customer's responsibility in these cases.
How to Initiate a Return
- Contact us at info@palmsbarber.com with your order number and reason for return.
- We will review your request and, if approved, issue an RMA number along with return shipping instructions.
- Ship the item back to us in its original packaging, with the RMA number clearly marked on the outside of the package.
- Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.
Refund Method
Approved refunds will be credited to your original payment method. Please allow additional time for the refund to appear on your statement, depending on your bank or credit card company (typically 5–10 business days after we process the refund).
Shipping charges on the original order are non-refundable unless the return is due to our error or a defective product.
Exchanges
We are happy to process exchanges for items of equal or greater value (you pay the difference). To request an exchange, follow the same return process above and let us know which item you'd like instead.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@palmsbarber.com. If your order has not yet shipped, we can cancel it for a full refund. Once an order has shipped, it is subject to our standard return policy.
Price Match Guarantee
If you find the same item from an authorized dealer at a lower price, contact us at info@palmsbarber.com and we'll do our best to match or beat that price. The item must be in stock and sold by an authorized U.S. retailer.
Contact Us
If you have any questions about our return or refund policy, please reach out:
Email: info@palmsbarber.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Address: Palms Barber Supply (a division of Palms Fashion Inc.), 146 West 29th Street, New York, NY 10001