FAQ

We ship from our warehouse in New York City. Some items marked "Drop Ship" are sent directly from the manufacturer's warehouse, also within the United States.

Yes. If you're in Manhattan, we offer same-day local delivery on orders placed before 2 PM on business days. This is one of the perks of shopping with a store that's been on 29th Street since 1991.

Yes, we ship worldwide. International shipping costs are calculated at checkout. Duties and taxes are not included in the item price — you're responsible for any fees assessed by your country's customs.

Domestic orders typically arrive within 1–7 business days depending on your location and the shipping method you choose. We ship most orders within 1 business day (excluding weekends and holidays). You'll receive a tracking number by email once your order is on its way.

We use all major carriers including FedEx, UPS, USPS, and DHL. If you have carrier restrictions or preferences, let us know by contacting us or leaving a note at checkout.

100%. Palms Fashion Inc. has been an authorized distributor for over 30 years. We receive inventory directly from the manufacturers — no middlemen, no gray market. If you ever want to verify, contact any brand we carry and ask. We'll give you their info ourselves.

Since we're an authorized distributor, every purchase is automatically eligible for the manufacturer's warranty — typically at least 1 year from the date of purchase for tools and electronics. Warranty claims are handled directly with the manufacturer. If you need help finding their contact info, reach out to us and we'll point you in the right direction.

If your product arrived with a clear defect (won't turn on, buttons don't work, strange noise), contact us immediately and we'll help arrange a replacement. If the issue started after use, you'll want to reach out to the manufacturer directly under their warranty. We can provide their contact info if you need it.

No — that's factory-standard. All clippers and trimmers come pre-oiled from the manufacturer, and sometimes the oil gets on areas beyond the blade. As part of quality control, blades are tested on synthetic fibers at the factory. A few stray fibers may stick to the oiled blade. Most barbers already know this, but if you're new to the game — totally normal.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), plus Google Pay, Apple Pay, and Shop Pay. In-store at our 29th Street location, we also accept cash.

Nope. We sell to everyone — barbers, stylists, and anyone who cares about their grooming. If you're a licensed professional looking for wholesale pricing, check out our wholesale site at palmsfashioninc.com.

Yes, as long as it hasn't shipped yet. We typically ship within 1 business day, so you'll need to move fast. Contact us as soon as possible. Drop-shipped items may not be cancellable. Once an order has shipped, it cannot be cancelled — but you can refuse the delivery (don't open the box) by marking it "RTS - REFUSED" with the carrier.

Once we process your refund, you'll get a confirmation email. The funds typically take 3–10 business days to appear back on your statement, depending on your bank. If it's been more than two weeks, reach out and we'll look into it.

This can happen for a few reasons: the item went out of stock, our payment processor flagged the transaction, or there was a pricing error we couldn't honor. You should have received an email explaining the specifics. If not, contact us and we'll sort it out.

We accept returns of new, unused products within 30 days of delivery for a full refund or exchange. Since we deal in personal care items, we can't accept returns on used products for health and sanitary reasons. Exceptions: hair dryers, flat irons, and curling irons may be returned lightly used in like-new condition with all original packaging. See our full Return Policy for details.

If it's unused, you can return it within 30 days. Once a product has been used, we can't take it back due to health regulations — the only exceptions are hair dryers, flat irons, and curling irons in like-new condition. We're a distributor, not the manufacturer, so we can't offer satisfaction guarantees on used personal care items.

Yes. If you find an identical, in-stock item at a lower price from an authorized U.S. retailer, we'll match it. Send us a link to the competitor's listing before or within 48 hours of your purchase. This excludes clearance, open-box, auction, and marketplace third-party seller pricing (Amazon/eBay third-party sellers). The item must be the same brand, model, and condition (new). One price match per item, per customer. Contact us to request a match.